Terms & Conditions
This Website and the Goods are provided by Creative Studio Solution Sdn Bhd, a company registered in the Malaysia. When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.
The terms and conditions contain the following sections:
- Part 1 – Information about the Website and the Goods
- Part 2 – Buying and Delivery
- Part 3 – Returning Goods
- Part 4 – General terms relating to our relationship with you
- Part 5 – External Links
- Part 6 – Promotions and Discounts
- Part 7 – Comments or Questions
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the Goods or the Website please contact us at http://www.cstudio.com.my/
Part 1-Information about Website and Goods
This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.
Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions, you also agree to the Notices and Disclaimers.
We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website. If you find an error or omission at this site, please contact us at http://www.cstudio.com.my/
You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
- the colours which are shown for the Goods on the Website will depend on many factors – including your display settings
- all sizes and measurements are approximate
- all Goods are subject to availability - we may not be able to supply your order
- any delivery estimates given on the Website or by email are estimates only
Part 2-Buying and Delivery
This Part sets out some terms which apply to your purchase of Goods from us through the Website.You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:
- Adding product to your shopping cart
- Checkout step 1 – Login details
- Checkout step 2 – address details
- Checkout step 3 – payment details
- Confirmation of order
Your Order only constitutes an offer to purchase Goods from us and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.
On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received and is not acceptance by us of any offers to purchase Goods.
We must receive full payment both of the price of the Goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for dispatch.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an Order dispatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.
Prices shown on the Site are in MYR and are inclusive of GST at the applicable rate unless you have selected an alternative country where GST is not chargeable.
Goods from our Website for delivery to East Malaysia are not liable for GST (at the current rate of 6%) - this will be deducted at time of placing your order. However, you will be responsible for the payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Part 3 -Returning goods
This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep. When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.
You can, at any time within 14 days of receiving Goods from us, cancel your contract and return any Goods to us in the condition that they were sold by using the following method:
sending them securely wrapped in the original packaging to:
CREATIVE STUDIO SOLUTIONS AMPANG BRANCH (001940404-U)
NO A-3-2 MERDEKA PLACE,
OFF JALAN MERDEKA,
68000, AMPANG SELANGOR, MALAYSIA.
If Goods are returned within the 14 day period, in the manner described above, we will offer you a full refund. If it’s the wrong size, the wrong color or not what you expected we will happily offer you an exchange or refund within 14 days of receipt so long as it reaches us in the same condition as it was received by you. You can reserve an exchange by calling the Customer Service Team on +603-42881076 or contact us at http://www.cstudio.com.my/.
Items returned must be unused and with all garment tags still attached. We may not accept merchandise which is not received in these specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.
We reserve the right to refuse returns of items where it is apparent they have been worn or damaged. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.We offer a free postal returns service on Wilayah Persekutuan-only sales when all Goods purchased are returned. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.
If you cancel your whole order within 7 days of receiving it, we will also refund the standard delivery charge in accordance with the Distance Selling Regulations. If you paid for Next Day Delivery we will only refund the cost of standard delivery. Unless otherwise stated, we will not refund any delivery charges if you cancel after 7 days or if you only cancel part of your order.
Part 4 - General items relating relationship with you
We warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;(b) Under section 2(3) of the Consumer Protection Act 1987;(c) For fraud or fraudulent misrepresentation; or(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.
We reserve the rights to take any customer account out of use, at any time if it is believed that the website, the products and services available through it are being misused.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by and construed in accordance to the relevant Malaysia law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.
You and we agree to submit to the exclusive jurisdiction of the relevant courts of the Malaysia for the determination of disputes for customers in the Malaysia For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the courts of the Malaysia.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise. Creative Studio Solutions on Fashion® is a registered trademark belonging to us and no licence or consent is granted to you to use this mark in any way, and you agree not to use this mark or any marks which are colorably similar without our written permission.
Part 5 - External link
This Part 5 sets out some terms which apply to your use of external links through this Website. External links may be provided for your convenience, but they are beyond the control of the Website and no representation is made as to their content.
Use of or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this Website without the express prior written permission of the Website. Please contact us at http://www.cstudio.com.my/ if you would like to link to this Website or would like to request a link to your website.
Part 6 -Promotions and Discount
This Part 6 sets out some terms which apply to the promotions and discounts on this Website.
Part 6a - Discounts
- discounts are issued in the form of either 'RM savings' or a 'percentage off' and are offered to customers via promotional emails, advertisements, on-site banners or third party communications
- there is no cash alternative and all terms and conditions are non-negotiable
- unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included)
- artonfashion.com reserves the right to cancel or change any promotion / discount without notice, at any time
Part 6b- Free shipping orders
- free Shipping offers apply to 'POS Laju Shipping' only, unless otherwise stated
- in all cases, the shipping charge only will be deducted. No taxes, duties or customs charges will be removed
- international Free shipping offers only apply when stated in the offer
- if an alternative shipping option is chosen, the cost of the advertised free shipping charge only will be removed
- unfortunately, we are unable to cover the cost of returning international orders
Part 6c- Exclusions and Expiries
- all promotions will have a 'valid until' or 'expiry' date. Please refer to the original promotion source for this information
- promotional codes cannot be used in conjunction with any other offer
- promotional codes are valid for one transaction per person and cannot be used on multiple accounts
- promotional codes cannot be applied retrospectively to previous orders
Part 6d- How to use them
- if using a promotional code, the code provided should be entered in the 'Promotional Code' box at the checkout
- some promotions will be subject to a minimum spend threshold (please refer to the original source of the promotion)
- wherever a minimum spend threshold applies, the minimum spend does not include shipping costs
Part 6e- Returning an item bought under a promotion
- if returning an item purchased using a promotional code, the code used will remain valid if the retained items exceed the threshold required (if a threshold is applicable)
- if the retained items fall below the minimum spend you will be refunded accordingly. Please note most codes are one use only and you will not be reissued with a new code once the order is returned. If wishing to exchange an item purchased using a promotional code, up to one exchange is valid per order
- unfortunately, we do not cover the cost of returning any items purchased under a promotion
Part 7- Comments or Questions